FAQs

How to purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach to a checkout page before you proceed your payment.
  4. You’ll need to confirm your billing address on the “Billing Address” and click “next” button.
  5. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button
  6. From the “Order Summary” section, you need to select your shipping methods.
  7. Next you’ll need to choose your payment method then click “next” button.
  8. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  9. Click “Place Order” to complete the order.

What payment methods are accepted by Fibertest?

1. Credit Card
Via Stripe (Visa or Mastercard / American Express / Internet Banking)

How to change my account personal information, billing and shipping address?

  • Log-in your account
  • Click on “Address” to edit Billing and Dhipping address
  • Click on “Account” to edit your account information.

I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account

Can I cancel an existing order that have been made?

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non-refundable.
If you decide to cancel your orders twenty-four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 18% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ALLOW TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.

What is the product's transaction currency?

All products transaction currency will be done in Singapore Dollar (SGD) and US Dollar (USD) only.

How long does the delivery usually takes?

Delivery usually will takes about 1 to 4 working days unless otherwise stated in the product page if needed longer lead time.

Do you still have questions?

Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email via contact us for us to clear your doubts.

What should I consider when hiring or purchasing an OTDR?

Ensure you have ordered the correct wavelength e.g. 850nm, 1300, 1310, 1490, 1550 or 1625, always considering the future requirements. Ensuring you select the correct dynamic range for Distance/length of your fibre system. Also ensure connector selection for both OTDR adapter and any launch leads you will be using match with the system you are testing.

What are the main differences to consider when purchasing an OTDR?

The main choice you would consider are price and suitability for the present work you do. Specifications such as dynamic range, its ability to cover the distances you are likely to be testing, as well as the test wavelengths available to use would be the main areas to consider.

Next the quality of the results and time for each test. Also consider the units upgradeability and flexibility for present and future use, with interchangeable modules. Although some test equipment appears less expensive sometimes its a false economy due to its fixed nature.

How often does the equipment need servicing?

How often equipment is serviced depends on the type of item it is. Splicers are annually as a minimum. However, some test equipment is every 3 years. Contact us for advice.

Why do I get bubbles when I splice my fibres?

This is generally down to contamination on the end of fibre. To avoid this ensure all your equipment is clean at the beginning of the job e.g. cleaver and splicer v-grooves. The simple steps are clean fibre, strip fibre, clean fibre then cleave remembering not to clean after cleaving as you may contaminate a perfectly clean fibre end. The bubble is caused by the heat from the electrodes burning the contamination during the splice where gas from the contamination is trapped.

What is the difference between a core alignment and cladding alignment fusion splicer?

A core alignment splicer aligns the fibres so that the cores are inline before fusing them together which leads to a lower loss, essential for singlemode systems.

A cladding alignment splicer aligns the cladding of the fibre only which can lead to an offset between the cores if the fibre has irregular concentricity and will lead to a higher loss. This is not recommended for singlemode systems but is generally acceptable for multimode systems.

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