To order your purchase :-
1. Credit Card
Via Stripe (Visa or Mastercard / American Express / Internet Banking)
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non-refundable.
If you decide to cancel your orders twenty-four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 18% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ALLOW TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.
All products transaction currency will be done in Singapore Dollar (SGD) and US Dollar (USD) only.
Delivery usually will takes about 1 to 4 working days unless otherwise stated in the product page if needed longer lead time.
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email via contact us for us to clear your doubts.
Ensure you have ordered the correct wavelength e.g. 850nm, 1300, 1310, 1490, 1550 or 1625, always considering the future requirements. Ensuring you select the correct dynamic range for Distance/length of your fibre system. Also ensure connector selection for both OTDR adapter and any launch leads you will be using match with the system you are testing.
The main choice you would consider are price and suitability for the present work you do. Specifications such as dynamic range, its ability to cover the distances you are likely to be testing, as well as the test wavelengths available to use would be the main areas to consider.
Next the quality of the results and time for each test. Also consider the units upgradeability and flexibility for present and future use, with interchangeable modules. Although some test equipment appears less expensive sometimes its a false economy due to its fixed nature.
How often equipment is serviced depends on the type of item it is. Splicers are annually as a minimum. However, some test equipment is every 3 years. Contact us for advice.
This is generally down to contamination on the end of fibre. To avoid this ensure all your equipment is clean at the beginning of the job e.g. cleaver and splicer v-grooves. The simple steps are clean fibre, strip fibre, clean fibre then cleave remembering not to clean after cleaving as you may contaminate a perfectly clean fibre end. The bubble is caused by the heat from the electrodes burning the contamination during the splice where gas from the contamination is trapped.
A core alignment splicer aligns the fibres so that the cores are inline before fusing them together which leads to a lower loss, essential for singlemode systems.
A cladding alignment splicer aligns the cladding of the fibre only which can lead to an offset between the cores if the fibre has irregular concentricity and will lead to a higher loss. This is not recommended for singlemode systems but is generally acceptable for multimode systems.